Privacy Policy

Last updated: April 10, 2026

1. Introduction

Egentica ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password
  • Payment Information: Billing address, payment method details (processed by our payment providers)
  • Profile Data: Optional profile information you choose to provide
  • Communications: Messages, feedback, and support requests

2.2 Information Automatically Collected

  • Usage Data: Features used, time spent, interactions with the Service
  • Device Information: Operating system, browser type, IP address
  • Analytics Data: Aggregated statistics about Service usage

2.3 Your Code and Projects

Important: Your code and project files remain yours. We process your code locally in Egentica Studio for features like CodeMap visualization. Your code is never uploaded to our servers unless you explicitly use cloud-based features that require it.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Provide personalized content and features

4. Local AI Processing

When you use local AI features (llama.cpp), all processing happens on your device. We do not receive, transmit, or store any data from local AI operations.

5. Third-Party AI Services

When you connect to third-party AI providers (OpenAI, Anthropic, etc.), your interactions are subject to their respective privacy policies. We pass your requests to these services but do not store the content of those requests.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your consent: When you explicitly authorize us to share
  • Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

You can delete your account at any time through your account settings. Upon deletion, we will remove or anonymize your personal data within 30 days.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected]

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use the Service
  • Improve Service performance

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

11. Children's Privacy

Our Service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Data Protection Officer: [email protected]
Website: egentica.ai/contact

15. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR). We are committed to GDPR compliance and ensuring your rights are protected.

16. CCPA Compliance (For California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your personal information.